INBOUND SCRIPTS

Inbound Specific Vehicle
Inbound Generic Vehicles

OUTBOUND SCRIPTS

Voice Mail Message
Calling Fresh Internet Leads
Unsold Prospects
CSI Call to Unsold Prospects
Manager Appointment Confirmation Call
Missed Appointment Call
Unsold Orphan Prospect Call
Calling the Referral
Upside Down Trade Call
Financially Challenged 1-5 Day Call
Financially Challenged Long Term Call

PROSPECTING SCRIPTS

Prospecting 101
Asking for the Referral 101
How to Sell a Car to a Service Customer
Lease Termination Call
Loan Termination Pull Ahead Call
Warranty Expiration Call
Using Mileage to Trade
Lost Customer Bought Elsewhere Call

SOLD CUSTOMER CALLS

Sold Customer 1-3 Day Call
Sold Customer 14 Day Call
Sold Customer Long Term Call
Orphan Owner Call
Neglected Past Customer Call
Neglected Past Customer Call

SERVICE CALLS

Inbound Service Calls

PARTS CALLS

Inbound Parts Calls